the itjerk

my adventures with technology

Tag Archives: snl

customer service?

Okay, pot calling the kettle black but… Not sure if it's because IT types are the ones behind those support tickets, but this just seems appropriate in light of some experiences I had recently. My point is, the customer is usually right, especially when they are right. No need to get defensive when you're wrong. After all, you don't own the company, do you?