the itjerk

my adventures with technology

oh dell you sucked today

I ordered a Dell Latitude 3190 2-in-1 Laptop for my daughter late last week. It was a certified refurbished computer, and with discount was cheap, $240. Now I know, ordering someone else’s problem computer can be a bad idea, but it still has a one (1) year warranty and is …certified!

The short story is that arrived today, DOA. It then took me 45 minutes to get through the service prompts, mostly because the Service Tag had not yet been entered into Dell’s system. After a further wait, Dell offered a motherboard replacement part in 1-2 business day, while a complete return/replacement would take 7-10 days after approval, plus shipping.

Really?  That just sucks Dell.

Update: A new computer arrived two days later, along with a return Fedex label. All was well with that unit, updates galore, but my daughter is quite happy with it…

Update, Update: I decided to purchase a second one, for myself. Placed the order, unit arrived, and it did not work: Windows error SYSTEM SERVICE EXCEPTION stop code, so after another hour on the phone with Dell, I returned it for a refund.

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