the itjerk

my adventures with technology

Monthly Archives: December 2013

hour of code

I just completed an "hour of code" at the site. You should too!


customer service?

Okay, pot calling the kettle black but… Not sure if it's because IT types are the ones behind those support tickets, but this just seems appropriate in light of some experiences I had recently. My point is, the customer is usually right, especially when they are right. No need to get defensive when you're wrong. After all, you don't own the company, do you?